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Frequently Asked
Questions

A web-enabled locker system as an alternative digital mail and parcel solution for the

  • Post reception for residential and commercial customers,
  • postage in cooperation with postal partners
    for commercial customers and to the
  • Transfer of goods or deposit to a third party.

The monthly fee and payment modalities are determined by the operator and can be viewed on the operator's website.

Regsiter on pobox.variocube.com

The terms of the contract can be found on the operator's website.

The following data are required for registration: : name and address, email address and phone number.

In case of an offset we need your IBAN.

Parking permits must be issued individually for each parcel service provider. You can find more information under Issue parking permits to CEP service providers.

The mailbox number is used to assign your mailings. It was sent to you in the course of registration by e-mail. You can find the complete delivery address in your POBox customer account under My mailbox.

As a rule, you as a user have to agree on so-called "agreements" with the postal and parcel service providers concerned. Parking permits agree.

With a Parking permit confirm to a shipping service provider that they may place your deliveries in the parcel station.

You can find the links to the corresponding forms
in your POBox customer account.

As delivery address use the address
of your POBox location and the box number assigned to you. For example:

Paketstation „Betreibername“
c/o Mustermann 1LR6E5CP
Musterstraße 13
1234 Musterort
AT

Important:

The P.O. Box number must appear in the address header so that the delivery service can store your delivery in the parcel station.
Examples of the most common online shops can be found in the point: How do I enter my address correctly for Amazon, H&M, Zara & Zalando?

For the dispatch of parcels and letters, the operator must have concluded a corresponding shipping agreement with a postal service provider, this is not the case at every site. Please ask your site operator about this possibility.

You can find this information in your POBox customer account under Help and support.

Quickguide
For recipients

First steps

You can find the registration form on the website of the Variocube POBox.app

Select the desired location.

For registration we need your contact details, a valid email address and a phone number.

If you are already registered, you can access your user account by logging in

Fill out the form - in the last step you can check all entries again and view the terms of use.

 

 

 

Important: e-mail address must be valid, as you will receive notifications relevant to the service via it (information on package receipt, etc.).

After submitting the form, you will receive an email to the email address you provided to confirm your contact information. Click "Confirm email address" "Confirm email address"

In your customer account you can change your master data at any time and view the delivery history and your notifications.

Parking permits must be issued individually for each parcel service provider. You can find more information under Issue parking permits to CEP service providers.

Reception and collection

If a shipment has arrived for you, you will receive an e-mail with the subject line "Your delivery has arrived".

Important: Sender is noreply@variocube.com. Check your spam folder if necessary.

These messages contain your pickup code, which you can use to pick up the shipment from the parcel station. Bring this pickup code with you to the parcel station!

If several applications are installed on the system, select in the Start menu the option "Parcel Station". 

Otherwise, see the next step.

 

 

 

 

 

Select the option "Pick up".

Note: If the screen does not display the Start menu, pressing the arrow in the upper left corner will take you back there at any time.

 

 

 

 

Sie werden nun zur Eingabe Ihres Abholcodes aufgefordert. Benutzen Sie das Tastenfeld um den Code einzutippen.

If you have a fixed allocated post box, the collection code is visible in the customer account.

If the pick-up code is entered correctly, your post box or the box with your delivery will open automatically. Remove your parcel or mail.

 

 

 

To complete the operation, close the tray and press on the display "Confirm"Press "Open again", in case you have forgotten something.

Important: After 20 seconds, the system automatically confirms the operation!

Once the box is closed and the process confirmed, you will receive an email confirming the collection of your delivery.

Parking permits and addressing

Every Parcel service provider needs a own parking permit, to be able to deposit items in the parcel station. At Menu item Parking permits these can be centrally manages and where possible issued become.

Stands in the Column Form "online The service provider in question must have the Approval granted separately become.

Through the click on the link you will be taken to the relevant page of the CEP service provider where the parking permit can be issued.

In the Online form of the service provider (registrations are required in some cases) can now be selected in a list. Parcel station selected as drop-off location or in the Field "Other yourself registered become.

In general, addressing is according to the following standard:

As delivery address use the address
of your POBox location and the box number assigned to you. For example:

Paketstation „Betreibername“
c/o Mustermann 1LR6E5CP
Musterstraße 13
1234 Musterort
AT

Important:

The P.O. Box number must appear in the address header so that the delivery service can store your delivery in the parcel station.

Examples of online shops:

With some online shops, however, the address can only follow a predefined scheme. Here are a few examples:

Amazon:
Maximilian Mustermann c/o 1LR6E5CP
Sample street 23
Parcel station
Postcode City

Zara:
Maximilian Mustermann c/o 1LR6E5CP
Sample street 23 Parcel station
Postcode City

Zalando:
Maximilian Mustermann c/o 1LR6E5CP
Sample street 23 Parcel station
Postcode City

P.O. Box
Instructions

POBox Operating instructions